Shipping Policy

puzzlefamiglia Shipping Policy

Order Processing Time

All orders are processed within 1-5 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Rates and Delivery Estimates

  1. Domestic Shipping: We offer standard and expedited shipping options. Rates are calculated at checkout based on your location.
  2. International Shipping: Available to select countries. International shipping rates and delivery times vary.
  3. Delivery Time: Delivery times are estimates and not guaranteed. Delays may occur due to customs or other factors beyond our control.

Shipment Confirmation and Tracking

Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Issues

  1. Lost or Damaged Packages: We are not responsible for packages lost or damaged during transit. If you received a damaged item, please contact the shipment carrier to file a claim.
  2. Incorrect Address: Ensure your shipping address is correct. We are not responsible for orders shipped to an incorrect address provided by the customer.

Legal Notice

puzzlefamiglia Legal Notice

Company Information

Intellectual Property

All materials on this website, including text, images, and graphics, are owned by puzzlefamiglia and protected by copyright and trademark laws. Any unauthorized use of this content is prohibited.

Liability

puzzlefamiglia is not liable for any direct or indirect damages arising from the use or inability to use the website or any linked sites.

Dispute Resolution

Any disputes arising from the use of this website will be resolved under the jurisdiction of the courts of [Your Country/State].

Contact Us

puzzlefamiglia Contact Information

We understand how important trust is when shopping online. If you have any concerns about our store or need assistance, please contact us:

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (local time).

Order Tracking

puzzlefamiglia Order Tracking

How to Track Your Order

  1. Order Confirmation: After placing your order, you will receive a confirmation email with your order details.
  2. Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  3. Track Online: Use the tracking number to track your order on our website or the carrier’s website.

Order Status

  • Processing: Your order is being prepared.
  • Shipped: Your order has been shipped and is on its way.
  • Delivered: Your order has been delivered to the specified address.